Privacy Policy

01

Information We Collect

Information You Provide Directly

When you fill out our contact or consultation forms, we collect your name, email address, phone number (if provided), and any project details you share. When you engage our services, we may also collect billing information, business name, and communication records.

Information Collected Automatically

When you visit our website, we automatically collect certain technical data including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and device information. This helps us understand how visitors use our site and improve our services accordingly.

Information from Third Parties

We may receive information about you from third-party platforms such as payment processors, email service providers, or social media platforms if you interact with us through those channels.

02

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request
• To manage and fulfill client projects, including communication, revisions, and delivery
• To process payments and maintain accurate billing records
• To send project updates, invoices, and service-related communications
• To improve our website performance, user experience, and service offerings
• To analyze website traffic and understand which services generate interest
• To comply with legal obligations and enforce our agreements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

03

Sharing Your Information

Service Providers

We work with trusted third-party vendors who assist in operating our business — including payment processors (e.g., Stripe, PayPal), email platforms, and project management tools. These providers access your data only as necessary to perform their functions and are contractually required to keep it confidential.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any such change in ownership.

04

Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve functionality and analyze usage. We use:

• Essential cookies: Required for the website to function correctly (e.g., form submissions, navigation).
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data collected is aggregated and anonymized.
• Preference cookies: Remember your settings and preferences for a better experience.

You can control cookie behavior through your browser settings. Disabling cookies may affect certain features of the site. We do not use advertising or retargeting cookies.

05

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law:

• Client project data and communication records are retained for a minimum of 3 years after project completion.
• Billing and transaction records are retained for 7 years to comply with financial regulations.
• Inquiry data from non-clients is retained for up to 12 months.
• Analytics data is retained per the policies of the analytics provider (typically 26 months for Google Analytics).

Upon expiry of these periods, data is securely deleted or anonymized.

06

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that inaccurate or incomplete data be corrected.
• Deletion: Request that your personal data be deleted, subject to legal retention obligations.
• Portability: Request your data in a structured, machine-readable format.
• Objection / Restriction: Object to or request restriction of certain processing activities.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@brandglyph.com. We will respond within 30 days and may need to verify your identity before fulfilling a request.

07

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These include HTTPS encryption, access controls, and secure data handling practices with our vendors.

No method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

08

Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child has submitted information to us, please contact us immediately.

09

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients via email.

Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

10

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, reach out through any of the following channels: