These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Brandglyph ("we," "us," or "our") governing the use of our website and all design and development services we provide. By engaging our services, submitting a project inquiry, or making a payment, you confirm that you have read, understood, and agree to these Terms in full.
01
Agreement to Terms
By accessing our website at Brandglyph.com or engaging any of our services, you agree to be bound by these Terms and our Privacy Policy. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
We reserve the right to update these Terms at any time. Material changes will be communicated via email to active clients. Continued use of our services following any changes constitutes acceptance of the revised Terms.
02
Services Provided
Brandglyph offers the following services:
- Logo Design — Creation of original wordmarks, monograms, emblems, and brand marks.
- Brand Identity — Comprehensive visual systems including color palettes, typography, usage guidelines, and brand assets.
- Brand Collateral — Design of supporting materials such as business cards, stationery, social media kits, and email signatures.
- Website Design — UI/UX design, wireframing, prototyping, and responsive layout design.
- Website Development — Front-end development and full-stack builds, including CMS integration, SEO setup, and performance optimization.
The exact scope of services for each project is defined in a separate project proposal or contract. In the event of a conflict between these Terms and a signed project contract, the project contract takes precedence.
03
Project Process & Timelines
Our standard project workflow proceeds as follows:
| Phase | Description | Typical Duration |
|---|---|---|
| Discovery | Project brief, goals, and requirements gathering | 1-2 days |
| Strategy | Market research, competitor analysis, direction setting | 2-3 days |
| Design | Initial concepts developed and presented for review | 3-5 days |
| Refinement | Revisions based on client feedback | Varies by package |
| Delivery | Final files packaged and transferred to client | 1-2 days |
Timelines stated on our website (e.g., "Logo concepts in 5 days") are estimates contingent upon timely client feedback and content provision. Delays caused by the client — including late approvals, slow content delivery, or scope changes — will extend the project timeline accordingly and are not grounds for refund.
04
Payment & Fees
Pricing
Pricing is as stated on our website or as agreed in a written project proposal. All prices are in USD unless otherwise specified. We reserve the right to adjust pricing at any time; however, price changes will not affect projects already confirmed and paid.
Payment Schedule
For most projects, payment is structured as follows:
- 50% deposit due before any work begins. This deposit is non-refundable once design work has commenced.
- 50% final payment due upon approval of final deliverables, before transfer of final files.
For larger projects, a milestone-based payment schedule may be agreed upon in the project contract.
Late Payments
Final deliverables will not be released until full payment is received. Invoices unpaid within 14 days of the due date may incur a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend or terminate a project for non-payment.
Taxes
Clients are responsible for any applicable taxes, duties, or levies imposed by their local jurisdiction on services purchased from Brandglyph. Our quoted prices do not include such charges.
05
Revisions & Approvals
Revision Rounds
Each package includes a defined number of revision rounds as stated in the package description. Additional revisions beyond the included rounds will be billed at our standard hourly rate of $75/hour, agreed upon before work proceeds.
For packages advertised with "unlimited revisions," this applies to reasonable refinements to the approved design direction. Requests for entirely new design concepts after direction approval are considered a new scope and will be quoted separately.
Client Approval
Upon presenting final deliverables, we request written approval via email within 7 business days. Failure to respond within this period constitutes deemed acceptance of the deliverables as presented, and the project will be marked as complete.
Scope Changes
Any changes to the agreed project scope — including additional pages, new service categories, or changes to core functionality — will require a revised proposal and may affect timeline and cost.
06
Intellectual Property & Ownership
Client Ownership Upon Full Payment
Upon receipt of full payment, Brandglyph assigns to the client full ownership of all final delivered design assets, including source files (AI, PSD, Figma exports, etc.), as applicable to the package purchased. This includes all rights to use, reproduce, modify, distribute, and commercially exploit the final deliverables.
Pre-Payment Rights
Until full payment is received, all design work, concepts, and files remain the intellectual property of Brandglyph. The client may not use, publish, or reproduce any work-in-progress designs prior to full payment.
Portfolio Rights
Brandglyph retains the right to display completed work in our portfolio, on our website, and in marketing materials unless a written non-disclosure or confidentiality agreement has been executed prior to project commencement.
Third-Party Assets
Where stock images, licensed fonts, or third-party elements are incorporated into a design, the client is responsible for ensuring ongoing compliance with the applicable licenses. We will disclose any such components at the time of delivery.
Client-Provided Content
By providing us with text, images, logos, or other content, you confirm that you own or have the right to use such content and that its use will not infringe any third-party rights. You indemnify Brandglyph against any claims arising from client-supplied content.
07
Client Responsibilities
To enable us to deliver high-quality work on time, the client agrees to:
- Provide a complete and accurate project brief at the start of the project.
- Supply all required content (copy, images, brand assets) within the agreed timeframe.
- Designate a single point of contact authorized to provide feedback and approvals.
- Respond to design presentations and feedback requests within 7 business days.
- Ensure all feedback is consolidated before submission — rounds of feedback should not be sent piecemeal.
- Provide accurate billing information and make payments on time.
- Not use any deliverables, in whole or in part, before full payment has been made.
08
Confidentiality
Both parties agree to keep confidential any proprietary business information, trade secrets, or sensitive data disclosed in connection with a project. This obligation continues for 2 years following project completion.
For projects requiring a formal Non-Disclosure Agreement (NDA), this must be requested and executed in writing before project commencement. Brandglyph is happy to sign client-provided NDAs or provide our standard NDA template upon request.
09
Limitation of Liability & Warranties
Our services are provided "as is." To the fullest extent permitted by law, Brandglyph disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
In no event shall Brandglyph's total liability to the client exceed the total fees paid by the client for the specific project giving rise to the claim. We are not liable for any indirect, incidental, consequential, or punitive damages — including lost profits, lost business opportunities, or reputational harm — even if advised of the possibility of such damages.
No Business Outcome Guarantee
We make no representations or guarantees regarding specific business outcomes (e.g., increased sales, traffic, or brand recognition) resulting from our design or development services. Design is one component of business success and results depend on many external factors beyond our control.
Website Performance
For websites we develop, we are not responsible for hosting, server uptime, third-party plugin performance, or changes made to the website by the client or their representatives after handover.
10
Cancellation & Termination
Cancellation by Client
If the client cancels a project after work has commenced, the following applies:
- The non-refundable 50% deposit will be retained in full.
- If the project is cancelled after more than 50% of the work has been completed (as determined in good faith by Brandglyph), additional fees may be due for work completed beyond what the deposit covers, up to the full project fee.
- No work-in-progress files or source files will be transferred upon cancellation unless a separate written agreement has been made.
Cancellation by Brandglyph
We reserve the right to cancel or suspend a project in the following circumstances: non-payment, abusive or harassing behavior toward our team, requests to produce content that violates third-party rights or applicable law, or extended client inactivity exceeding 30 days without communication. In such cases, fees for work completed will be due, and a pro-rated refund of any overpayment will be issued.
Project Abandonment
If a client becomes unresponsive for more than 60 consecutive days, the project may be considered abandoned. The deposit will be forfeited and the project closed. Reactivation of an abandoned project may require a new deposit and revised timeline.
11
Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached informally within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, unless both parties agree to an alternative resolution mechanism.
These Terms are governed by the laws of the State of [Your State], without regard to conflict of law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the courts of [Your State].
Note: Update the jurisdiction to your actual state or country of operation before publishing these Terms.
12
General Provisions
Entire Agreement
These Terms, together with any signed project contract or proposal, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter herein.
Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
No Waiver
Our failure to enforce any provision of these Terms on any occasion does not constitute a waiver of that provision or our right to enforce it in the future.
Assignment
The client may not assign or transfer their rights or obligations under these Terms without our prior written consent. Brandglyph may assign these Terms, in whole or in part, in connection with a merger, acquisition, or sale of business assets.
Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, internet outages, or other force majeure events.
13
Contact Us
For questions regarding these Terms, or to raise a concern about a specific project or transaction, please contact us through any of the following channels: